Thank you for shopping at Fantasy Eros Haven. We understand that you’re eager to receive your lingerie treasures as soon as possible. Here’s our detailed shipping policy to keep you informed.
1. Shipping Times
- Processing Time: Once your order is placed, we typically need 1 – 3 business days to process it. This includes verifying payment, checking product availability, and preparing your items for shipment. During peak seasons or promotional events, processing times may be slightly extended.
- Shipping Time: After the processing is complete, shipping times vary depending on the shipping method you choose:
- Standard Shipping: This option usually takes 5 – 10 business days for delivery within the [domestic region]. For international orders, standard shipping can take anywhere from 10 – 20 business days, depending on the destination country.
- Expedited Shipping: If you’re in a hurry, you can opt for expedited shipping. Within the [domestic region], expedited shipping guarantees delivery in 2 – 4 business days. For international destinations, it generally takes 5 – 8 business days.
2. Shipping Methods
- Domestic Shipping:
- Ground Shipping: This is our most common and cost – effective domestic shipping method. It is suitable for most orders and is provided by reliable national carriers.
- Express Mail: For those who need their items urgently, express mail offers faster delivery. Packages are given priority handling throughout the shipping process.
- International Shipping:
- International Standard: We use a combination of international postal services and courier partners to ensure your package reaches you safely. This service includes tracking, but delivery times may be subject to customs clearance procedures in your country.
- International Express: For a premium service, international express shipping provides faster transit times and more comprehensive tracking. However, it comes at a higher cost.
3. Shipping Fees
- Domestic Shipping Fees:
- Free Shipping: Orders over 80 dollars within the [domestic region] are eligible for free standard shipping. For orders below this amount, a flat shipping fee of 5 dollars will be charged for standard shipping. Expedited shipping fees are calculated based on the weight and dimensions of your package, starting from 80dollars.
- International Shipping Fees: International shipping fees are calculated based on the destination country, weight, and dimensions of your package. You can view the exact shipping cost during the checkout process. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer.
4. Delivery Areas
- Domestic Delivery: We ship to all addresses within the [domestic region], including P.O. boxes and APO/FPO addresses.
- International Delivery: We ship to many countries around the world. However, due to various factors such as customs regulations and shipping carrier restrictions, we may not be able to ship to all destinations. During the checkout process, if your address is not eligible for shipping, you will be notified.
5. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the carrier’s website. For domestic orders, most carriers provide real – time tracking information. For international orders, tracking updates may be less frequent, especially during customs clearance.
6. Special Circumstances
- Incorrect Address: If you provide an incorrect shipping address and the package is returned to us, we will contact you to verify the correct address. A re – shipping fee may apply.
- Shipping Delays: Although we make every effort to ensure timely delivery, shipping delays can occur due to factors beyond our control, such as carrier issues, customs clearance delays, or extreme weather conditions. In such cases, we will do our best to keep you informed and work with the carrier to resolve the issue as quickly as possible.
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us through the contact channels available on our website.